Please read the Terms and Conditions carefully before placing any orders on www.rikastudios.com.
Rika SHOP is a trading name of Rika Boutique B.V., a company registered in The Netherlands under registration number 34303085. Our registered address is Oude Spiegelstraat 9, 1016 BM Amsterdam The Netherlands. Our VAT number is NL819474903B01 and mail address is firstname.lastname@example.org
We may modify the TC from time to time. Please read the TC and check back often. If you do not agree to any change to the TC then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
ELIGIBILITY TO PURCHASE
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the Rika terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Rika, whose applications are acceptable to Rika and who have authorized Rika to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, Rika reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Rika feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
Rika offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once Rika stock has been delivered to Rika. Rika will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at Rika. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
Rika will store a record of your transactions for a minimum of one year.
Prices shown on the Site are in Euros and and offers remain valid as advertised from time to time. The Euros price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from shipper or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and Rika will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TC.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
RETURNS / EXCHANGE POLICY
Please read our Returns / Exchange Policy for information regarding returns, cancellations and exchanges.
We have made every effort to display as accurately as possible the colors of our products that appear on Rika. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
INTELLECTUAL PROPERTY RIGHTS
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Rika Software and all HTML and other code contained in this Site. All such Content including trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Rika. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
The TC together with all our policies and procedures will be governed by and construed in accordance to the relevant Dutch law and the relevant courts of the Netherlands will have exclusive jurisdiction.
We will gladly refund or exchange any item(s) you are not completely happy with when you return it to us in a saleable condition; unworn with all tags attached within 14 days of receiving date.
All items are throughly checked for quality prior to shipping.
Please make sure to take care when first trying on your items at home to avoid any damage or make-up marks etc. Do not remove any tags until you are 100% satisfied that you will keep the item(s). Item(s) that are returned with the tags removed will be considered worn and will not be accepted.
Please read all care instructions provided on the tags of the items, we can not accept returns if care instructions have not been followed.
We do not refund the cost of shipping, only cost of item. Shipping costs are only refunded if you received faulty items.
For an exchange or refund – email email@example.com to notify us of your return.
When requesting a refund please make sure to fill out the ‘Returns Form’ indicating for a refund and briefly state reason for the return. All refunds are subject to our discretion. All items for exchange are subject to availability. Please make sure to fill out and include the ‘Returns Form’ and clearly indicate (item, size and color) you wish to exchange your item for.
If the item you wish to exchange for is unavailable we will contact you via email with an alternative solution, if we do not get a response back within 48 hours we will issue a refund, subject to conditions or issue a voucher for full amount (excluding original shipping costs)
All returns must be made by post. We will not accept returns in our Boutique.
Shipping of a return for a refund will be at your cost. If you are making an exchange for another item we will cover the costs of the re-shipping to send the item back.
We do not accept liability for lost packages sent to us by you. For security we recommend that you use track and trace.
– Return of Faulty Item.
All items are thoroughly checked for quality prior to shipping. However, if you receive a faulty item;
You can return the item which is faulty to us only by post. The item must be received by us within 14 days of original delivery along with ‘Returns Form’
If you contact our customer service quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs – only for faulty items, subject to our discretion
Refunds will be credited to your original method of payment, only if items are deemed to be at our or the manufactures fault. We will notify you within 14 days of return if we will accept. If, in the event we deem the item not be be at the fault of us or our manufacture we will only offer a credit note for the original price (including original shipping costs).
Please keep a record of the return shipping costs as proof of amount paid. If we accept an item as faulty we will refund full amount of purchase including all shipping costs.
– Order Cancellations
In addition to our returns policy, under the Distance Selling Regulations ACT you can cancel your order at any time before the expiry of a period of 14 days beginning the day following receipt of your order.
Please note that if you wish to cancel your order after it has been dispatched from our warehouse we are unable to interrupt the delivery and as such when the package arrives you have the fourteen (14) days to have the package returned and get a refund.
We will issue a full refund excluding shipping costs (if package has been shipped) including shipping costs in package was not dispatched. Orders that were canceled after they have left our warehouse can not be opened upon delivery. If the items are removed from the original wrapping it will void the cancellation and as such are subject to our returns policy.
We do not cover the cost of individual countries import sales taxes and it is not included in your shipping costs.
ALL SALE ITEMS ARE CONSIDERED FINAL, RIKA DO NOT OFFER REFUND AND/OR EXCHANGE.
ORDER CANCELATIONS CAN BE MADE WITHIN 7 DAYS OF ONLINE PURCHASE. ITEMS MUST BE RETURNED TO US, UNOPENED WITHIN 14 DAYS AFTER RECEIVING.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site uses “cookies” only if User submits their personally identifiable information via web form, to recognize User upon their return visit.
Lastly, we use a persistent cookie to suppress the cookie disclosure statement, upon your acceptance by clicking the ‘Accept’ button.
How we use collected information
Rika International collects and uses Users personal information for the following purposes:
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Information collected on the Checkout page of our SHOP (shopping cart section) happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We do not request your credit card or payment account number on this page; rather, we pass some information along to our payment-processing vendor, Ogone Payment Systems, to complete your purchase on a separate page maintained by them. For Ogone’s security and privacy practices, please visit their website. They do not share account numbers with us; therefore we do not store them in our database. The data we store are:
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Disclaimers and Limitation of Liability
The Site is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Rika will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Site.
Rika makes no warranty that the functionality of the Site will be uninterrupted or error free, that defects will be corrected or that the Site or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RIKA OR ANY OF THEIR AFFILIATED ENTITIES, SUPPLIERS, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF THESE ENTITIES HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE.
No transmission of data over the Internet is guaranteed to be 100% secure. It may, at times, be possible for third parties not under Rika’s control to unlawfully intercept or access transmissions or private communications. While we work hard to protect your Personal Information, neither Rika nor any of our service providers can ensure any information you provide us over the Internet. Any transmission done online is done at your own risk.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Oude Spiegelstraat 9
1016 BM Amsterdam
+31 20 330 1112
This document was last updated on January, 1st 2017